High ranking Vice President John (Jack) Hewes explains why it is necessary to forgo quality customer service to satisfy the desires of the stock ...
What is free?
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Student loan law, collections, intercepts, deferments, discharges, repayment plans, and trade school abuses
Sallie Mae immediately purchases the loans back and engages in collection ... Finance Industry Fuels Revival of Trade School Scams, 9 Consumer Advocate, No. ...
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BNA's banking report
Further, the consumer and investor advocacy groups faulted the commission ... by Fannie Mae and Freddie Mac, that are not guaranteed by any government body. ...
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Maxed out, hard times, easy credit, and the era of predatory lenders
Pretty soon Sallie Mae started calling. She explained that she couldn't afford to pay, but they wouldn't take no ... He was supported by consumer advocates ...
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Hey, I just wanted to express my thanks for posting the number for Sallie Mae's Customer Advocate Unit .
I had called the main number for help after I couldn't register online to get a copy of my 1098-E (apparently, they're only sent out automatically if the interest paid is over $600). The first guy I spoke to, "J" was talking in circles, so I asked to speak to a supervisor to clarify a few things. He promptly hung up on me. I called back and managed to speak to a guy named "M" who claimed to be a supervisor. He kept asking me if I had created an online account, I kept telling him that I wasn't able to do so because the website claimed my loan account number didn't match up with my birthdate or some such. Rinse and repeat about three times. When I asked him to go ahead and snail mail a copy of the form to my home, he hung up on me.
I found the Sallie Mae CAU in your archives and gave them a call. They were closed for the day, but when I got home from work this afternoon, there was a message from them, asking me to call. I did, and I got ahold of a wonderful woman named Jocelyn. She listened to what I had to say, took my information and looked up the call. She apologized, and made a note in the file, and made sure I was able to get the form